Anaam Foods

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Frequently Asked Questions

Find answers to common questions about our products, shipping, and more.

Products & Services

What categories of products does Anaam Foods offer?
We bring our authentic South Asian & Middle Eastern recipes to your table through two main product lines: our ready-to-eat Dry Food category and our convenient, ready-to-eat/cooked Frozen Food category.
What types of items can I find in the Dry Food category?
Our Dry Food selection features classic, ready-to-eat traditional South Asian snacks. These include Alu Bhujia, Barbeque Peanuts, Classic Murukku, Garlic Chira, Garlic Murukku Crackers and Masala Pakora.
What is included in the Frozen Food range?
The Frozen Food category is designed to give you the experience of freshly made traditional Asian & Middle Eastern food right in your own kitchen. We offer classic bites and cuisines that are carefully prepared and flash-frozen to lock in their authentic taste and warmth. These include Shrimph Wonton, Chicken Calzone, Chicken Cheese Paratha, Vegetable Cheese Paratha, Chicken Handi Kebab, Chicken Shammi Kebab, Middle Eastern Chicken Kebab, and Turkish Chicken Kofta.
How should I store your Dry and Frozen products?
To maintain optimal crunch and freshness, our Dry Food items should be stored in a cool, dry place away from direct sunlight, preferably transferred to an airtight jar after opening. Our Frozen Food products must be placed in the freezer immediately upon delivery and should remain frozen until you are ready to eat/cook them.
How do I prepare the items from the Frozen Food category?
Preparing our frozen foods are quick and convenient. Most items can be consumed straight from the freezer—whether you prefer eating it cold or heating in a pan or microwave, or sauting, air-frying, or baking. Specific, easy-to-follow cooking instructions are provided on the packaging of each product to ensure a perfect, crispy result every time.
Are your packaging and production practices sustainable?
Yes, we prioritize sustainability at every stage! Our production practices focus on ethical sourcing—using halal-certified chicken and locally grown, natural ingredients—while eliminating unnecessary waste. For our deliveries, we utilize FSC-certified or recyclable, food-grade packaging to minimize environmental impact.

International Export & Shipping

Does Anaam Foods ship its products internationally?
Yes, we proudly export our entire range of products, both our Dry Food and Frozen Food lines all over the world. We are committed to sharing the authentic warmth of traditional South Asian flavors with global communities, retailers, and distributors.
How do you ensure Frozen Foods maintain their quality during international transit?
To ensure frozen foods maintain their quality during international transit, we pre-cool the products and ship them in advanced refrigerated (reefer) containers. These are continuously monitored to maintain strict temperatures of -18°C or lower and are equipped with backup generators to prevent any fluctuations during port or inland transfers.
How can international buyers, retailers, or distributors place an order?
For global wholesale, distribution partnerships, or bulk international orders, you can reach out to our dedicated export team directly. Please email us at info@anaamfoods.com or call us at +(880) - 1713- 076660. You can also submit your requests directly through our dedicated B2B/Bulk Order page. Our team will guide you through our product catalog, minimum order quantities, and shipping logistics.
Who is responsible for international customs, duties, and taxes?
The Importer of Record (IOR) is legally and financially responsible for international customs, duties, and taxes. This is typically the buyer, but responsibility can shift to the seller (exporter) if Incoterms like Delivered Duty Paid (DDP) are agreed upon.

Payments & Ordering

What payment methods do you accept?
For local retail orders within Bangladesh, we accept all major Credit/Debit cards, popular Mobile Financial Services (such as bKash and Nagad), and Cash on Delivery (COD). For international and bulk export orders, we process payments via secure wire transfers, Tele Transfer, Letters of Credit (LC), and other standard international banking channels.
Can I change or cancel my order after placing it?
If you need to modify or cancel an order, please contact our customer support team immediately at +(880) - 1713- 076660. Because we process orders quickly to ensure the freshness of our products—especially our Frozen Food line—we can only accept cancellations or changes before the order has been dispatched from our facility.
Do you offer bulk discounts or corporate gifting options?
Yes! We love being a part of your celebrations and corporate events. We offer customized bulk packages and corporate gifting options featuring our traditional dry snacks. Please email info@anaamfoods.com with your requirements, and our team will be happy to assist you.

Returns & Refunds

What is your return and refund policy?
Due to health, safety, and hygiene regulations, most food products are non-returnable once delivered or opened. However, refunds or replacements are generally offered if items are damaged, spoiled, expired, or incorrect. Returns for "change of mind" are rarely accepted for consumable goods. Proof of the issue, like photos or videos, is almost required.
How do I report a damaged or incorrect item?
Report damaged or incorrect food items by taking clear photos, gathering your receipt or order number, and contacting the retailer or delivery platform's customer service immediately.

Quality Assurance, Sourcing & Dietary Information

Is Anaam Foods certified by international food safety organizations?
Yes, our food products are officially certified by BSTI, an organization recognized by the Global Food Safety Initiative (GFSI). Our processing facilities and production lines operate under strict international frameworks to ensure the highest standards of safety, hygiene, and quality.

We hold and maintain the following internationally recognized certifications for our fresh poultry frozen ready to eat food products from our suppliers as follows:
HACCP (Hazard Analysis Critical Control Point): An internationally accepted, risk-based approach to preventing biological, chemical, and physical contamination.
GMP (Good Manufacturing Practices): Guarantees that our manufacturing protocols ensure consistently high-quality and safe products batch to batch.
Are Anaam Foods products Halal?
Yes, all of our products, ingredients, and manufacturing processes are 100% Halal certified. We strictly adhere to Halal guidelines to ensure our snacks can be enjoyed with complete peace of mind.
Where do you source your ingredients?
All ingredients are sourced directly from trusted regional farmers, artisan producers, and certified domestic manufacturers. This direct supply chain allows us to verify the quality, freshness, and strict food safety standards of every item used in our kitchen.
Do you use artificial colors or preservatives?
No, we never use artificial colors or preservatives. We strictly use only natural ingredients to ensure the highest quality.
Are your products suitable for vegetarian or vegan diets?
Yes! The rich culinary heritage of South Asia is naturally plant-forward. A vast majority of our Dry and Frozen foods are 100% vegetarian, and we also offer a wide selection of vegan-friendly items. Dietary profiles are clearly marked on our packaging.
Do your products contain allergens like nuts, dairy, or gluten?
Yes, some of our products contain nuts, dairy, or gluten. We clearly list all ingredients on our packaging and use a 'Contains' major allergens. Additionally, cautionary "may contain" statements are included to warn about potential cross-contamination.

B2B Partnerships & Private Labeling

Do you offer Private Labeling (OEM) or custom manufacturing?
Yes, we absolutely offer Private Labeling (OEM) and custom manufacturing to help scale your brand. We can manage everything from custom product specifications and unique formulations to tailored packaging designs and custom branding.
How can international partners verify your production facility?
We offer two convenient pathways for facility verification: direct on-site inspections scheduled upon prior notice, or independent verification through accredited third-party quality control agencies. We fully accommodate these evaluations to ensure complete supply chain transparency.

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